Shipping policy

Nationwide Furniture Delivery

Lumira Furniture ships eligible merchandise throughout the contiguous United States using parcel carriers and verified furniture-freight partners. Delivery method, origin warehouse, destination, product size, access conditions, and service level all affect the final plan.

Delivery choices

  • Curbside delivery: typically calculated near 12% of eligible merchandise value. The order is delivered to the first safe, accessible point outside the residence.
  • In-room delivery: typically calculated near 14%. Merchandise is carried into the selected accessible room; assembly and debris removal are not included unless stated.
  • White-glove / light setup: typically calculated near 17%. Includes room placement and the setup tasks shown at checkout or confirmed in writing. Complex wall mounting, electrical work, plumbing, and construction are excluded.

Checkout uses merchandise value, warehouse distance, shipment requirements, and service level to produce the customer-facing charge. Unusual access, remote destinations, islands, ferries, oversized freight, or customer-requested changes may require review. If a material adjustment is necessary, we will contact you before dispatch rather than surprise you at delivery.

Timing

Most in-stock orders require approximately 2–7 business days for verification, warehouse release, and carrier scheduling. Typical freight transit is approximately 5–15 business days after pickup. These are estimates, not guarantees. Weather, holidays, carrier capacity, vendor delays, and destination access can affect timing.

Multiple warehouses and split delivery

Items in one order may originate from different warehouses. They may arrive in separate shipments or be coordinated when practical. Tracking and scheduling details are provided as each shipment becomes ready.

Before delivery

  • Confirm the delivery address, phone number, doorway, hallway, stair, elevator, and room measurements.
  • Reserve elevators or building access and disclose gates, restricted hours, long carries, or difficult stairs before scheduling.
  • Make sure an adult is available during the confirmed appointment window.

At delivery

Inspect the cartons and merchandise before the driver leaves. Photograph and note visible damage on the delivery receipt. For concealed damage, missing parts, or an incorrect item, contact info@lumirafurn.com within 48 hours and preserve the packaging while the claim is reviewed.

Redelivery, storage, return freight, or additional labor caused by an incorrect address, missed appointment, undisclosed access restriction, or an item that does not fit may be charged to the customer.

Business identity

Lumira Furniture is a furniture retail brand operated by Lumira Glass LLC, a North Carolina limited liability company.