Refund policy
Returns, Cancellations, Damage, and Refunds
We want every order to arrive as represented and in good condition. Furniture is large, often ships by freight, and may be sourced specifically for an order, so the rules below protect both the customer and the delivery process.
Damage, defects, missing parts, or incorrect items
Inspect all cartons and merchandise at delivery. Note visible damage on the delivery receipt before signing whenever possible. Contact info@lumirafurn.com within 48 hours of delivery and include the order number plus photos of the item, carton, shipping label, and damage.
When Lumira Furniture or the carrier is responsible for confirmed damage, a defect, missing parts, or an incorrect item, we may arrange replacement parts, repair, replacement, or a refund as appropriate. Approved claims of this kind are not charged a restocking fee.
Eligible customer-choice returns
Standard, non-custom merchandise may be requested for return within 15 calendar days after delivery. The item must be unused, unassembled unless assembly was part of delivery, complete, and in resalable condition with original packaging. A return authorization is required before anything is shipped back.
Approved customer-choice returns are subject to a 25% restocking fee, and the customer is responsible for return freight and any packaging or pickup costs. Original delivery or assembly charges are not refundable once the service has been performed.
Items that cannot be returned
- Custom, made-to-order, special-order, or personalized merchandise
- Clearance, floor-sample, open-box, or final-sale items
- Used, altered, damaged-after-delivery, or incomplete merchandise
- Mattresses, foundations, bedding, and other hygiene-sensitive products once opened
- Completed delivery, room-placement, assembly, or design services
Cancellations and order changes
Request changes or cancellation as soon as possible. Orders can be cancelled without return freight only when they have not entered fulfillment, been released to a vendor, or been tendered to a carrier. Once an order is in transit or committed as a special order, applicable freight, restocking, or non-returnable terms may apply.
Refund timing
Approved refunds are issued to the original payment method after returned merchandise is received and inspected. Allow 7–10 business days after approval for processing, plus any additional time required by your financial institution.
To start a request, email info@lumirafurn.com. Do not refuse delivery or ship merchandise back without written instructions; unauthorized returns may create additional freight charges.
Business identity
Lumira Furniture is a furniture retail brand operated by Lumira Glass LLC, a North Carolina limited liability company.